FAQs

Got Questions? We’ve Got Answers

Frequently Asked Questions (FAQs)

Looking for quick answers about using MoceanAPI’s SMS API and web portal in Malaysia? Learn how to send SMS broadcasts, bulk messages, and more — easily and with full confidence.

What is the maximum characters per SMS I can put into the message?

160 characters for a normal text message, 70 characters for a Unicode text message (Arabic, Chinese, and etc)

Is there a limit to how many numbers I can send at one time?

There is no limit on numbers to be sent in one go.

What format does my phone number need to be in?

Mobile phone numbers need to be entered in international formatting with the country code and without spaces, plus signs or leading zeros.

Can I send long message content?

Yes, you can send long message content. We support long messages, and your credit will be deducted based on the length of the message content.

Is Failure message being charged?

Yes. We charge every single SMS per submission / sent to operators. SMS Credit will be deducted regardless of success or failed message.

How many SMS test credits can I get?

You can receive 20 free credits. If you require additional trial credits, please don't hesitate to request them from us.

Can I send international messages?

Yes. We are an international SMS provider. You can send out SMS both locally and internationally based on our price list.

How long does it take to credit my account once I paid?

For international bank transfer payments, your account will be credited once the amount is reflected in our bank account.

For PayPal payments, your account will be credited once the payment amount has been verified by our finance department.

How can I check the SMS rate of every country?

You can find the pricing details for each country on our website.

Do I get notified when my credits are low?

Yes, you will automatically receive an email alert when the SMS credits are low.

Would it be possible for me to view the delivery status of a sent SMS?

Absolutely, you can check the delivery status by logging into your dashboard account and navigating to the 'Message' tab, followed by the 'Transaction' page.

What is the validity period for the SMS Credits?

The SMS credits are valid for more than 5 years.

Give It a Go – It’s Free

Start Your Free Trial with MoceanAPI

Ready to take your customer communication in Malaysia to the next level? Sign up for a free trial and explore what our SMS API can do — no credit card required.

Let’s Chat – We’re Here to Help

Got a question? Just drop us an email at sales@moceansms.com.my or fill out the contact form below — we’ll get back to you as quickly as we can.